Virtual Server Troubleshooting & Policy

This section contains resources for managing and troubleshooting your Self-Managed Virtual Private Server (VPS). Since these servers provide full root/administrator access, you are responsible for the health of the operating system.

Please select the guide that best matches your situation:

• Server Down or Inaccessible: If your server is offline, refusing connections, or you have lost your administrator password, please follow the steps in Troubleshooting and Recovering Your Virtual Server.
• RDP Connection Errors: If you are unable to connect via Remote Desktop and see a specific "Internal Error" message, please read Troubleshooting RDP "Internal Error has occurred".
• Support Policy: To understand what is covered by our technical support and what falls under user responsibility, please review the Support Scope for Self-Managed Virtual Servers.