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Introduction User Interface description ALL FAQs VPS Hosting What is a VPS? (Virtual Private Server) Why is it Called 'Virtual'? Why is it Considered 'Dedicated'? What is the Difference Between VDS, VPS, VM, and Cloud Server? How is a Physical Server Shared Among Virtual Servers? How Does VPS Compare to Other Hosting Products? What are the General Benefits of Choosing a VPS? What is the difference between Managed and Unmanaged (Self-managed) VPS Hosting, and which type do you offer? What kind of support can I expect with an unmanaged VPS? What Operating Systems Can I Run on My VPS? Is it Possible to Install the OS of my choice? Are there any pre-installed software or applications on your VPS plans? Can I Customize My VPS Hosting Plan? Can I run custom kernels or make low-level system changes? What can I do with my VPS, and what kind of software/applications can I install? Do you support containerization technologies like Docker or Kubernetes? How Can I Access or Remotely Manage My Server? What Control Panel do you provide? Do you support third-party control panels (e.g., cPanel, Plesk)? What are the underlying hardware specifications of your VPS infrastructure (e.g., CPU, RAID)? How are Resources Shared: Disk Space, Memory, Processor? Can I get a dedicated IP address with my VPS? Are additional IPs available? Do you provide DNS hosting services with the VPS? Is There Firewall or Other Traffic Filters Between My Server and the Internet? What is the Uptime Guarantee for VPS Hosting? Where are the Servers Located for VPS Hosting? What Kind of Security Measures are in Place for VPS Hosting? What is the Backup and Data Recovery Process for My VPS? What Compliance Standards Do You Adhere To for VPS? What is the Pricing Structure for VPS Hosting? Is There a Trial Period or Money-Back Guarantee for VPS Hosting? Billing Cycles & Payment Methods How do I cancel my VPS service? How Does Your VPS Hosting Compare to Your Competitors? Windows VPS What is Windows VPS Hosting? Why Choose a Windows VPS? Can I use Remote Desktop Connection (RDC) to manage my Windows VPS? Is Windows VPS Suitable for running .NET Applications? Can I Host a Microsoft SQL Server Database on a Windows VPS? Is Windows VPS suitable for hosting ASP.NET websites? Which Windows Server Versions Do You Offer for VPS? Can I install other Microsoft products on my Windows VPS? What are common security considerations for a Windows VPS? Linux VPS What is Linux VPS Hosting? Why Choose a Linux VPS? Can I Get Root Access with a Linux VPS? Is Linux VPS Suitable for Web Hosting? What Linux Distributions Do You Support for VPS? Which Linux server applications are commonly used or supported? Can I run a mail server on my Linux VPS? What are common security best practices for a Linux VPS? VPS on SSD What is an SSD VPS? What are the Advantages of Using an SSD VPS? Will an SSD VPS Improve My Website Loading Speed? Is SSD VPS recommended for high-traffic websites or applications? How does SSD storage impact database performance on a VPS? Are the SSDs used in a RAID configuration for redundancy? Is SSD VPS More Reliable Than HDD VPS? Is SSD VPS More Expensive Than Traditional VPS? Are All Your VPS Plans on SSD Storage? SSL What is SSL? Does Somee.com Offer SSL Certificates? What are Let's Encrypt SSL Certificates? What is a Certificate Authority? How long does enrollment take and how soon will I be able to secure my site? What is a certificate signing request or CSR? How do visitors know if a website is using SSL? Are There Any Costs Involved? What About Certificate Renewals? How Does Let's Encrypt Benefit My Website? How Do I Set Up a Let's Encrypt SSL Certificate on Somee.com? What if I encounter issues with my SSL certificate? Is Let's Encrypt Trusted by All Major Browsers? Can I Use Let’s Encrypt for E-commerce Sites? What Happens to the SSL Certificate if I Change My Hosting Provider? Are There Any Limitations of Using Let’s Encrypt SSL Certificates? ASP.NET Hosting What is ASP.NET Hosting? What is ASP.NET Core? How does ASP.NET  Core perform compared to other frameworks?  Is ASP.NET  Core a modern and future-proof framework? Is ASP.NET  Core open-source? What about community support? On which platforms can I develop and run ASP.NET  Core applications?  What are the deployment options for ASP.NET  Core applications?  What kind of support and lifecycle options are available for ASP.NET  Core?  Free ASP.NET Hosting What features are included in the free ASP.NET hosting plan? Are there any limitations or restrictions with the free hosting plan? How do I deploy my ASP.NET application to Somee? What happens if my website exceeds the 5 GB monthly transfer limit? Is email hosting included in the free plan? Can I upgrade my hosting plan later? Is technical support available for free hosting users? How do I keep my website active to prevent automatic removal? What about subdomains? What versions of MS SQL Server are supported? Windows Hosting What is Windows Hosting? Can I host my ASP.Net or .Net Core website? Which version of Microsoft .NET Framework do you support? Do you support Microsoft Access databases? Can I open a hosting account without a domain name? If I already own a domain, do I have to transfer it to you? Can I recover my website from your backups? What types of websites are best suited for Windows Hosting? Do you offer support for other programming languages and technologies besides ASP.NET and .NET Core? What is the uptime guarantee for your Windows Hosting service? What security measures are in place to protect my website and data? What is your policy on server maintenance and downtime? MS SQL Server Database What are the Benefits of Using SQL Server? What Applications Can Be Developed with SQL Server? What is Microsoft SQL Azure? What are the Hosting Options for SQL Server? Does SQL Server Have a Reporting Engine? Does SQL Server Support Spatial and Location Data? What are SQL Server's Integration and Migration Capabilities? Can Mobile Device Applications Use SQL Server? How is SQL Server Compact Licensed? Knowledge base How to Register a new account Your Payment Options at Somee.com Terms for Complimentary Services How to Create a New Website Manage website Uploading Your Website Content How to deploy Web project from Visual Studio How to Add (Bind) a Domain Name to Your Website Changing Your Website's Hosting Subscription Deploy MS SQL database How to Create an Empty MS SQL Database Managing Your MS SQL Database How to Run SQL Scripts How to Change Database Collation How to Backup Your MS SQL Database How to Restore an MS SQL Database How to Attach an MS SQL Database How to Get Database Files (.mdf and .ldf) Connecting to Your MS SQL Database How to Access Your Database Backup Storage Basic SQL Cheat Sheet MS SQL Database connection string Changing or Upgrading Your MS SQL Database Subscription Manage email Add mail domain. How to Add a Mailbox How to Add an MX Record (Third-Party Email) Setting up Your Email Client (Outlook, Mobile, etc.) How to Create a Virtual Server (VPS) Managing Your Virtual server Accessing Your Virtual Server Remotely Protect Windows virtual server Upgrading Your Virtual Server (VPS) Manage your SSL certificates Free SSL Certificates (Let's Encrypt) Exporting (Downloading) an SSL Certificate Installing Free SSL Certificates on a Virtual Server (VPS) Managing DNS Records (A, CNAME, MX, TXT, SRV) Deploy ASP.Net Core application Enable shadow copies for ASP.Net Core application Troubleshooting Website errors ASP.NET Core Errors Troubleshooting HTTP 500 Startup Errors (ASP.NET Core) Common ASP.NET Errors Resolving Version Mismatches & Library Errors General HTTP errors How to Enable Detailed Error Messages (500 Internal Server Error) Resolving Error 404.17: Serving Files Without Extensions Why do I see "Site Under Construction" after uploading my files? MS SQL errors The media set has x media families but only 1 are provided Enterpise Manager connection hangs or has delayed response time Email Troubleshooting Troubleshooting Email Delivery Failures to Microsoft Accounts (Hotmail, Outlook.com, Live.com) Troubleshooting: Unable to Send Email (SMTP Errors) MS Access errors Can not connect to MS Access database (Classic ASP) Virtual Server Troubleshooting & Policy Troubleshooting and Recovering Your Virtual Server Troubleshooting RDP "Internal Error has occurred" Support Scope for Self-Managed Virtual Servers Free Web Hosting Policy & Troubleshooting Why was my Free MS SQL database deleted? (And how to restore it) Why was my Free Website deleted? (And can I restore it?) Why was my website stopped? (Resource Overuse) Code samples Email Sending Email from ASP.NET (C#) Sending Email using CDOSYS (Classic ASP & Legacy .NET) Sending Email via Google Workspace (Gmail) using CDOSYS Sending Email via Google Workspace (Gmail) using C# Legal documents UNIVERSAL TERMS OF SERVICE AGREEMENT HOSTING SERVICE AGREEMENT GLOBAL PRIVACY NOTICE REFUND POLICY

Troubleshooting and Recovering Your Virtual Server

If you have lost access to your Virtual Private Server (VPS), this guide will help you diagnose the issue and get it running again. We recommend following these steps in order.

Phase 1: Self-Service Troubleshooting

1. Check Power Status

First, ensure your server is actually running. Navigate to the Power tab in your server's control panel. If the server is stopped, click Power On.

2. Use the Web Console

If you cannot connect via Remote Desktop (RDP) or SSH, you may have a firewall or network configuration issue. You can bypass this by using the built-in Web Console.

  • Go to the Summary tab and click the WEB CONSOLE button.
  • This opens a direct graphical connection to your server (like a physical monitor), allowing you to log in and fix internal settings directly.

3. Use Recovery Tab Tools

If you can access the control panel but cannot log in or connect, navigate to the Recovery tab for your server. Here you will find automated fix tools:

Restore Network Connection

Use this option if your server is running (you can see it in the Web Console) but it has no internet access. This tool attempts to reset the network adapter properties to their default working state.

Restore User Account

Use this option if you are unable to log in due to a bad username or password.

  • Function: The system will attempt to restore the primary administrator account and reset it to the default password (which is displayed on the server's Summary/Properties page).
  • Security Warning: If you are certain your old password was correct but login still failed, your server may have been compromised. If recovery is successful, we recommend running an antivirus scan immediately.
  • Limitations: Due to various OS-level reasons, successful recovery is not 100% guaranteed.

Phase 2: Disaster Recovery (Data Loss Risk)

If the steps above do not resolve the issue, your Operating System is likely corrupted.

Option A: Re-image the Server

This is the fastest way to get back online if your OS is damaged, but it permanently wipes all data on the server.

  1. Go to the Recovery tab and click RE-IMAGE THE SERVER.
  2. Select your desired Operating System from the dropdown menu.
  3. Click RE-IMAGE THE SERVER to confirm.

Warning: Ensure you have external backups before proceeding. Your server will be wiped clean.

Option B: Restore from Backup (Support Request)

We retain daily snapshots of your server for the last 7 days. To use this option:

  • Contact Customer Support via the ticket system.
  • Specify the exact date you wish to restore to.
  • Note: Any data created after that date will be lost.

Option C: Manual Data Rescue (Paid Service)

If you must recover specific files from a corrupted server but cannot simply roll back time:

  • Contact Customer Support to request a "Re-image with Old Disk Attachment."
  • Cost: $30.00 USD.
  • Process: A technician will install a fresh OS and attach your old corrupted drive as a secondary disk (D: drive), allowing you to manually copy your important files to the new system.
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