Last Revised: May 14, 2025
Products purchased from Somee.com, LLC may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstances. Please see below for refund terms applicable to such products.
“Date of the transaction”, for this Refund Policy, means the date of purchase of any product or service, which includes the date Somee.com, LLC processes any renewal per the terms and conditions of the applicable product or service agreement (see here).
"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with Somee's customer service within the refund time frame specified for the applicable product, if available at all.
NO REFUND AFTER ACCOUNT CLOSURE. If eligible for a refund, you must request a refund prior to account closure. You may elect to close your account with us at any time. Still, upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
STANDARD REFUND TERMS
Monthly / Annual Plans*~+ - Within 60 days from the date of the transaction, limited to the term of the plan (e.g., a one-month subscription is refundable within 30 days of the date of the transaction; a 3-month subscription is refundable within 60 days of the date of the transaction).
~Recurring subscriptions do not qualify for this policy.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Refund policy is limited to the first plan bought in the same category per customer. (e.g., if a customer bought multiple VDS packages, only the first bought package is eligible for the refund within 60 days of the date of the transaction.)
Renewals - Within 48 hours of the date of the renewal.
If IT Service requests (remote hands assistance, customizations, etc.) have been completed for either of the subscriptions (yearly or monthly), then the subscription is non-refundable.
PRODUCTS NOT ELIGIBLE FOR REFUNDS
- Configuration Add-Ons/ Remote Hands assistance
- Trials
- Website Security (such as SSL)
- Billable Operating Systems
- Products paid by virtual currency