DNS records

Navigate to: Main Menu > DNS records

This dashboard is the central controller for the global Domain Name System (DNS) records associated with your account. It allows you to manage how traffic is routed to your services.

1. System vs. Custom Records

The grid displays two types of records. Understanding the difference is vital:

• System Records (Grayed Out):
  When you create a Website, Database, or Mail Domain, our system automatically generates the necessary A, CNAME, and MX records to make them work.
  • These are marked as Managed by system.
  • You cannot edit or delete these here. To change them, you must modify the actual service (e.g., change the website binding).
  • View Option: Use the Show system records toggle switch at the top to hide these automatic entries and focus only on your custom records.
• Custom Records:
  These are records you create manually (e.g., adding a TXT record for Google verification, or pointing a subdomain to an external IP). You have full control to edit or delete these.

2. Adding a New Record

Click (+) ADD DNS RECORD to open the creation wizard. The process has specific rules unique to our infrastructure:

A. Service Association (Crucial Step)

Unlike standard registrars, every DNS record here must be attached to an active Service (Subscription).

• Why? This ensures that if a subscription expires or is cancelled, the associated DNS records are automatically cleaned up.
• Action: In the Service dropdown, select any active product (Website, Server, or Database) to "host" this record. It does not matter which service you pick, as long as it is active.

B. Supported Record Types

• A (Address): Points a domain name to an IPv4 address (e.g., 192.168.1.1).
• AAAA (IPv6): Points a domain to an IPv6 address.
• CNAME (Alias): Points one domain name to another domain name (e.g., blog.site.com -> site.com). Note: Do not use for root domains.
• MX (Mail Exchange): Routes email to a specific mail server. Required if you use Google Workspace, Zoho, or Office 365.
• TXT (Text): Used for arbitrary text data, mostly for ownership verification (SPF, DKIM, Google Site Verification).
• SRV (Service): Defines the location of specific services (like VoIP or Minecraft servers).

3. Registrar Configuration (The "Glue")

Creating a record here will not work unless the rest of the internet knows to look at our servers for instructions.

• Requirement: You must configure your domain at your registrar (GoDaddy, Namecheap, etc.) to use our Name Servers.
• How to check: Click the Menu icon next to any record and select DNS configuration. This popup lists the exact name servers (e.g., ns.somee.com, ns1.somee.com) you need to input at your registrar's control panel.

4. Management

Click the Menu icon (three horizontal lines) on the right of any custom record row to:

• Delete: Permanently remove the record. Propagation of deletions can take up to 24 hours.
• DNS configuration: View the name server instructions required to make the domain live.