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Introduction to the Control Panel User Interface Overview Dashboard & Navigation Overview Support tickets New trouble ticket Profile Addresses Billing options Invoices Invoice Details Payment methods Subscriptions Subscription Details SSL Certificates Free certificate orders Certificate signing requests Virtual servers Create virtual server Virtual Server Dashboard (Summary) Virtual Server Web Console Virtual server power control Virtual Server Traffic Virtual Server Performance Virtual Server Recovery Virtual Server Upgrade Delete Virtual Server Websites Create website Website Dashboard (Summary) Website File manager Website Domains / Bindings Website IIS applications Website IIS log viewer Website vent viewer Delete Website MS SQL Databases Create MS SQL database MS SQL Database Dashboard (Summary) MS SQL Database Backup file manager MS SQL Database (Run scripts) Restore MS SQL Database Backup MS SQL database Attach MS SQL database Get MS SQL database files Delete MS SQL Database MS SQL Database Logins Mail domains Mail Domain Dashboard (Summary) Mailboxes DNS records ALL FAQs VPS Hosting What is a VPS (Virtual Private Server) and how does it differ from VDS/VM? Why choose a VPS over Shared Hosting or Dedicated Servers? What is the difference between Managed and Unmanaged (Self-managed) VPS Hosting, and which type do you offer? What Operating Systems Can I Run on My VPS? Can I install a custom Operating System? Are there any pre-installed software or applications on your VPS plans? Can I Customize My VPS Hosting Plan? What can I do with my VPS, and what kind of software/applications can I install? Do you support containerization technologies like Docker or Kubernetes? How Can I Access or Remotely Manage My Server? What Control Panel do you provide? Can I use cPanel/Plesk? What are the underlying hardware specifications of your VPS infrastructure (e.g., CPU, RAID)? How are Resources Shared: Disk Space, Memory, Processor? Can I get a dedicated IP address with my VPS? Are additional IPs available? Do you provide DNS hosting services with the VPS? Is There Firewall or Other Traffic Filters Between My Server and the Internet? What is the Uptime Guarantee for VPS Hosting? Where are the Servers Located for VPS Hosting? What Kind of Security Measures are in Place for VPS Hosting? What is the Backup and Data Recovery Process for My VPS? What Compliance Standards Do You Adhere To for VPS? What is the Pricing Structure for VPS Hosting? Is There a Trial Period or Money-Back Guarantee for VPS Hosting? Billing Cycles & Payment Methods How do I cancel my VPS service? Windows VPS Hosting What is Windows VPS Hosting? Why choose a Windows VPS and what can I run on it? How do I manage my Windows VPS? (Remote Desktop) Which Windows Server Versions are available? Can I install other Microsoft products (Exchange, SharePoint, etc.)? Essential Security Tips for Windows VPS Linux VPS Hosting What is Linux VPS Hosting? Why choose a Linux VPS and do I get Root access? What software and web servers can I run? (LAMP/LEMP) What Linux Distributions Do You Support for VPS? Can I run a mail server on my Linux VPS? Essential Security Best Practices for Linux VPS Can I run custom kernels or make low-level system changes? SSD VPS Hosting What is an SSD VPS? What are the performance benefits of SSD VPS? (Websites & Databases) Is SSD storage reliable? (RAID & Durability) Do all your VPS plans use SSD storage? SSL Certificates & Security What is SSL/HTTPS? Do you offer free SSL Certificates? (Let's Encrypt) What is a Certificate Authority? How do visitors know if my site is secure? Are there any hidden costs? Do certificates renew automatically? How do I enable SSL for my website? What support is provided for SSL? Is Let's Encrypt Trusted by All Major Browsers? Are there any limitations to Let's Encrypt certificates? ASP.NET Hosting What is ASP.NET Hosting? What is ASP.NET Core and why should I use it? How should I deploy ASP.NET Core applications? (Deployment Modes) Can I run older ASP.NET versions (MVC 5, Web Forms)? Free ASP.NET Hosting What features are included in the free ASP.NET hosting plan? What are the limitations or restrictions with the free hosting plan? How do I deploy my application? What happens if my website exceeds the 5 GB monthly transfer limit? How do I prevent my free Website and Database from being deleted? Which MS SQL versions are supported with the free package? Windows Hosting (General) What is Windows Hosting? Do you support Microsoft Access databases? Can I start a website without a domain name? How do I use my existing domain name? (Transfers vs. Pointing) Can I recover my website from your backups? Do you support PHP, Python, or other non-.NET languages? Infrastructure Reliability, Security, and Uptime MS SQL Server Hosting What is MS SQL Server Hosting? Do you support SSRS (Reporting) or SSIS (Integration)? Is Full Text Search (FTS) supported? How do I connect to my database remotely? Knowledge base How to How to Register a New Account Your Payment Options at Somee.com Terms & Policies for Free Accounts How to Create a New Website Manage website Uploading Your Website Content How to deploy Web project from Visual Studio How to Add (Bind) a Domain Name to Your Website Changing Your Website's Hosting Subscription Deploy MS SQL database How to Create an Empty MS SQL Database Managing Your MS SQL Database How to Run SQL Scripts How to Change Database Collation How to Backup Your MS SQL Database How to Restore an MS SQL Database How to Attach an MS SQL Database How to Get Database Files (.mdf and .ldf) Connecting to Your MS SQL Database How to Access Your Database Backup Storage Basic SQL Cheat Sheet MS SQL Database connection string Changing or Upgrading Your MS SQL Database Subscription Manage email Add mail domain. How to Add a Mailbox How to Add an MX Record (Third-Party Email) Setting up Your Email Client (Outlook, Mobile, etc.) How to Create a Virtual Server (VPS) Managing Your Virtual server Accessing Your Virtual Server Remotely Protect Windows virtual server Upgrading Your Virtual Server (VPS) Manage your SSL certificates Free SSL Certificates (Let's Encrypt) Exporting (Downloading) an SSL Certificate Installing Free SSL Certificates on a Virtual Server (VPS) Managing DNS Records (A, CNAME, MX, TXT, SRV) Deploy ASP.Net Core application Enable shadow copies for ASP.Net Core application Troubleshooting Website errors ASP.NET Core Errors Troubleshooting HTTP 500 Startup Errors (ASP.NET Core) Common ASP.NET Errors Resolving Version Mismatches & Library Errors General HTTP errors How to Enable Detailed Error Messages (500 Internal Server Error) Resolving Error 404.17: Serving Files Without Extensions Why do I see "Site Under Construction" after uploading my files? Common MS SQL Errors Restore Error: "The media set has X media families but only 1 are provided" Why do I see other users' databases in SSMS? Email Troubleshooting Troubleshooting Email Delivery Failures to Microsoft Accounts (Hotmail, Outlook.com, Live.com) Troubleshooting: Unable to Send Email (SMTP Errors) MS Access errors Can not connect to MS Access database (Classic ASP) Virtual Server Troubleshooting & Policy Troubleshooting and Recovering Your Virtual Server Troubleshooting RDP "Internal Error has occurred" Support Scope for Self-Managed Virtual Servers Free Web Hosting Policy & Troubleshooting Why was my Free MS SQL database deleted? (And how to restore it) Why was my Free Website deleted? (And can I restore it?) Why was my website stopped? (Resource Overuse) Code samples Email & SMTP Code Examples Sending Email from ASP.NET (C#) Sending Email using CDOSYS (Classic ASP & Legacy .NET) Sending Email via Google Workspace (Gmail) using CDOSYS Sending Email via Google Workspace (Gmail) using C# Legal documents UNIVERSAL TERMS OF SERVICE AGREEMENT HOSTING SERVICE AGREEMENT GLOBAL PRIVACY NOTICE REFUND POLICY

Support tickets

This page displays the complete history of your communication with our support team, as well as automated system notifications (such as invoice alerts).

The Ticket List

  • Sorting: Tickets are sorted by ID in descending order, so your most recent interactions always appear at the top.
  • Unread Status: Pay attention to the text style. If a ticket subject is displayed in bold font, it indicates an unread message or a new reply that requires your attention.
  • Pagination: Use the arrow controls at the top right to navigate through pages of older tickets.

Actions

  • Read & Reply: Click directly on the Subject text of any ticket to open the full conversation thread.
  • Create New: Click the New trouble ticket button to start a new inquiry.
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