Setting up Your Email Client (Outlook, Mobile, etc.)

This guide explains how to configure email software (such as Outlook, Thunderbird, Apple Mail, or mobile apps) to access your mailbox.
Note: This information applies only if your email is hosted locally on our servers. If you have redirected your mail to a third-party provider (like Gmail or Office 365), please consult their documentation instead.

Getting Your Connection Details

Before configuring your client, you can view the exact settings for your specific mailbox in the control panel:

Navigate to Mail domains in the main menu.
Click on your domain name.
Select the Mailboxes tab.
Click on the specific email address (e.g., test@yourdomain.com) you wish to configure.

You will see a dashboard with your connection details. Below is the standard configuration required for most clients.

Standard Configuration Settings

Please configure your email client with the following settings, replacing yourdomain.com with your actual domain name.

Email Address: account@yourdomain.com (Your full email address)
Incoming Mail (POP3) Server: pop3.yourdomain.com
Outgoing Mail (SMTP) Server: smtp.yourdomain.com
User/Account Name: account@yourdomain.com (Must be the full address)
Password: The password you created when adding the mailbox.

Authentication Settings

Outgoing Server Authentication: Required. (You must enable "My outgoing server requires authentication" in your settings).
Log on using Secure Password Authentication (SPA): No (Unchecked).

Port Settings

Incoming (POP3): 110
Outgoing (SMTP): 25 (If this fails, try port 26)

Troubleshooting Common Issues

1. Cannot Send Email (Port Blocking)
If you can receive email but cannot send it, your Internet Service Provider (ISP) is likely blocking port 25 to prevent spam.
Solution: Change your Outgoing (SMTP) port to 26 in your email client settings.

2. Authentication Errors
Ensure that your User Name is entered as the full email address (e.g., user@example.com), not just the first part (user). Also, verify that your client is set to use the same credentials for the Outgoing server as the Incoming server.

3. DNS Propagation
If you recently pointed your domain to our nameservers, please allow up to 24-48 hours for DNS propagation. If the domain is not pointing to our nameservers, email will not function.