A Virtual Private Server (VPS) is a virtualized server environment that functions like a dedicated server but is hosted on a shared physical server. It provides dedicated resources (CPU, RAM, storage) and isolated environments for each user, balancing shared hosting and dedicated servers. The terms VDS (Virtual Dedicated Server) and VM (Virtual Machine) essentially refer to a virtual server as well; we use VPS to highlight its dedicated and isolated nature at the operating system level.

It is considered 'dedicated' because each server is completely isolated from others at the operating system level.

Essentially, these terms all refer to a virtual server. VDS stands for Virtual Dedicated Server, VPS for Virtual Private Server, and VM for Virtual Machine. We prefer using the VPS abbreviation to highlight that the server is fully dedicated and isolated from other servers.

This requires a combination of appropriate hardware and software. The hardware needs special CPUs supporting virtualization. The software requires a hypervisor application, which is installed on the bare hardware. This special operating system allows for the installation, hosting, and management of virtual servers.

There are various hosting options available, such as service hosting (web, database, etc.), VDS/VPS, cloud, dedicated server hosting, and colocation. VPS stands out as the most affordable solution offering high flexibility, combining the price range of service hosting with capabilities typically available only in dedicated hosting or colocation.

Choosing a VPS offers significant advantages, including cost-effectiveness over dedicated servers, enhanced performance and isolation over shared hosting, full control over your server environment, and the ability to scale resources as your needs evolve. You also benefit from high-quality, branded equipment and advanced remote manageability.

In unmanaged VPS hosting, you are provided with full administrative control over your virtual server, making you responsible for tasks like OS updates, security patching, and software installations. In contrast, managed VPS hosting includes these responsibilities being handled by the provider. Our VPS hosting is unmanaged (Self-managed), granting you full root access (for Linux) or full administrator access (for Windows) to your server. This gives you complete control over your operating system, software installations, configurations, and security within your VPS environment. For any questions about managing your VPS, our support team can provide guidance on infrastructure-related queries.

While our 24/7 customer support team assists with hardware and network-related concerns, you are responsible for managing the operating system, applications, security updates, and any custom software installed on your VPS.

You can run a wide range of modern operating systems on your VPS. For the most up-to-date list of supported Windows and Linux distributions, please refer to our VPS product pages.

Yes, using VMware ESXi, you can remotely attach OS installation media (CD/DVD/ISO image), making it visible as a local CD/DVD ROM on the VDS. Installation time may vary depending on your connection speed.

Our VPS plans come with the selected operating system installed. Depending on the OS and specific plan, certain common components might be pre-configured. For example, some Linux distributions may include Webmin, and certain Windows Server versions may come with IIS (Internet Information Services) or Microsoft SQL Server (if chosen as part of your plan or during setup). Please check the details on our product pages for specific plan inclusions.

Yes, our VPS plans offer various customization options. You can choose your preferred operating system and tailor resource allocations (CPU, RAM, storage, bandwidth) through our management portal. For more granular control, you can configure a Custom VPS. If you have unique customization needs, our support team is available to assist in finding the best solution for you.

Yes, as you're provided with full root (Linux) or administrator (Windows) access to your VPS, you have the freedom to make significant low-level system changes, including installing custom kernels, as long as these changes don't violate our Universal Terms of Service Agreement or compromise the stability of our overall network infrastructure. For guidance on potentially complex system changes, our support team is here to assist with infrastructure-related queries.

The only limits are the physical parameters of the server (disk space, memory, processor power, and network bandwidth). You can host websites, services, and databases; use it for trading, intensive calculations, gaming servers, proxy solutions, VOIP gateways, etc. With full root/administrator access to your VPS, you have the freedom to install virtually any compatible software or application that meets your requirements, including web servers, databases, development tools, and more. However, activities like spamming, phishing, or any crime under US law are prohibited. For clarity on prohibited activities and content, please refer to our terms of service, our Restrictions on Applications section within our Universal Terms of Service Agreement and Hosting Service Agreement. If you are unsure whether a specific application or activity is permitted, please contact our customer support team for clarification.

No, we do not directly support containerization technologies like Docker or Kubernetes. While you have full root/administrator access to install such software, our support team does not assist with its configuration, troubleshooting, or operation within your VPS. For advanced setup inquiries or troubleshooting specific to these technologies, you may need to consult community resources or external specialists.

Remote management of the VPS can be done via our built-in web console, irrespective of the installed operating system or the state of the VDS. Additional remote server management capabilities are available depending on the operating system: Windows servers can be managed with Remote Desktop Connection (RDC), and Linux/Unix servers have SSH enabled by default.

We provide our own proprietary, custom-built control panel for managing your VPS. This single, unified control panel is used to manage both Windows and Linux VPS environments, though the available management options within the panel may vary slightly based on the chosen operating system to best support its specific features. The panel offers a comprehensive suite of features for remote and distributed server management, including IIS, MS SQL, mail management, user account management, billing, and support tools.

No, we do not provide or support licenses for third-party control panels like cPanel or Plesk. Our proprietary, custom-built control panel is the only one intended for direct management of your VPS environment. You have full root/administrator access to install other software, but official support and licensing for those panels are not included.

Our VPS infrastructure is built on high-quality, branded enterprise-grade hardware to ensure optimal performance and reliability. This includes powerful Intel Xeon and AMD Epyc processors and server-grade RAM. Our storage system is based on enterprise-grade NVMe SSDs and SAS HDDs in a RAID configuration. For more in-depth hardware specifications, our support team is happy to provide details.

Disk space is dedicated but shared among virtual servers without overprovisioning. Memory is dedicated without overlap, and each server has its allocated physical memory. The processor is shared as well. Overall, our system ensures that the availability of virtual CPUs is always optimal for all virtual servers.

Yes, each VPS plan comes with a dedicated IP address. Additional IP addresses are also available if your specific needs require them. Both IPv4 and IPv6 addresses are fully supported across our VPS plans. For inquiries about additional IP addresses or specific IP configurations, our support team is ready to assist.

Yes, we do provide basic DNS records management, granted you point your domain name to our name servers.

No, there are no filters. All ports and protocols are open.

We're committed to providing highly reliable VPS hosting, backed by a 99.9% uptime guarantee. This guarantee applies to available time per month, with specific conditions and exclusions detailed in our Service Uptime Guarantee policy . For example, it doesn't apply to interruptions caused by scheduled maintenance, your custom scripting, or factors beyond our reasonable control.

Our VPS hosting infrastructure is strategically located in several key regions to provide optimal performance and reliability. You can choose from our data centers in the Central and Eastern USA (Charlotte, NC, and Kansas City, MO) and Central Europe (Prague, Czech Republic). We're also actively expanding our global presence, with upcoming locations including the Western USA (Seattle area), Central India, and Malaysia. During the setup of your VPS, you can select your preferred server location based on your target audience or opt for automatic selection by our system; choosing a location closer to your users can significantly improve performance by reducing latency and speeding up website loading times.

Our multi-layered security (including robust firewalls, sophisticated DDoS protection, regular security patches, and stringent access control mechanisms) protects our VPS environment. You are responsible for securing your own applications.

We perform daily server backups, securely storing them for 7 days, primarily for disaster recovery only. You can request a restoration by reaching out to our dedicated support team. However, we strongly advise all VPS users to maintain their own long-term archives by keeping separate off-site backups of their critically important data.

We're committed to high standards of data protection and adhere to major compliance regulations relevant to our services and data center locations, such as GDPR. Our data centers and operational processes are designed to meet these rigorous compliance frameworks. However, while we adhere to general data protection principles, our standard VPS hosting services are not certified for PCI or HIPAA compliance. If you have specific compliance requirements such as PCI or HIPAA, please contact our support team to discuss potential solutions or whether our services can meet your specific needs.

Our VPS hosting plans are designed to be competitive and transparent. Pricing is determined by the specific resources you select for your virtual server, including CPU cores, RAM allocation, storage capacity, and bandwidth allowance. You can be confident in our transparent billing practices, with no hidden fees. If you require additional resources beyond your initial plan, they can typically be added at a prorated cost. Prices and fees are subject to change as outlined in our Universal Terms of Service Agreement. For detailed pricing inquiries or to discuss a custom quote, don't hesitate to contact our support team.

We want you to feel confident in your choice of our VPS services. Therefore, we offer a 60-day money-back guarantee for your first plan purchased in the same category, applicable within 60 days from the transaction date. This allows you to thoroughly test our hosting environment risk-free. Please review our full Refund Policy for specific eligibility and restrictions, as recurring subscriptions, trials, and services with completed IT requests are not eligible. A 7-day trial period is also available for a small fee.

We offer flexible billing cycles, including monthly, quarterly, semi-annually, annually, biennially, and triennially, with discounts often applied for longer terms. Payment methods accepted include major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and cryptocurrency. All transactions are secured with industry-standard encryption.

You can typically initiate the cancellation request through our control panel. Please ensure you review your current billing cycle and our Refund Policy for any applicable terms regarding cancellations. We recommend backing up any critical data off your server before initiating a cancellation, as your content will be removed upon service termination. For any questions about the cancellation process or refund eligibility, our support team is ready to assist.

We believe our VPS hosting offers a compelling advantage over the competition through a combination of reliability, comprehensive support, and exceptional performance. We provide an affordable solution without compromising on advanced features such as high availability, robust security measures, and our dedicated, expert customer team. This commitment to quality and service distinguishes us in the hosting market.