SSL Certificates & Security
What is SSL/HTTPS?
SSL (Secure Sockets Layer) is the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems. It prevents criminals from reading and modifying any information transferred, including potential personal details. When installed, it changes the application protocol (HTTP) to HTTPS (Hyper Text Transfer Protocol Secure).
Do you offer free SSL Certificates? (Let's Encrypt)
Yes, we offer free, unlimited SSL certificates provided by the Let's Encrypt certification authority for all domains hosted with us. These are globally trusted certificates that enable HTTPS, ensuring your website content is encrypted and secure.
What is a Certificate Authority?
How do visitors know if my site is secure?
When a visitor connects to your site via HTTPS, their browser validates your SSL certificate. If valid, the browser displays a padlock icon next to the URL address bar and uses the https:// prefix. If there is an issue (expired cert or mixed content), the browser will display a "Not Secure" warning.
Are there any hidden costs?
No. The Let's Encrypt certificates generated through our control panel are 100% free of charge for issuance and renewal. We do not charge a setup fee for binding these specific certificates to your hosted websites.
Do certificates renew automatically?
It depends on your hosting plan. Let's Encrypt certificates are valid for 90 days. If you are on a Paid Hosting Plan, our system will automatically renew the certificate before it expires. If you are on a Free Hosting Plan, automatic renewal is disabled; you must log in to the control panel and click the "Renew" button manually every 3 months to keep the certificate active.
How do I enable SSL for my website?
To secure your site, log in to the control panel and navigate to the SSL Certificates > Free certificate orders section. Click "Create order," select your domain, and the system will attempt to verify your domain ownership via HTTP or DNS. Once issued, the certificate is automatically installed on your website (for shared hosting) or available for export (for VPS).
What support is provided for SSL?
We provide support for the issuance and installation of the certificate within our infrastructure. We ensure the Let's Encrypt verification challenge works and that the certificate binds to IIS correctly. However, we cannot troubleshoot third-party certificates you import yourself, nor can we fix "Mixed Content" errors (insecure images/scripts) within your website's HTML code.
Is Let's Encrypt Trusted by All Major Browsers?
Yes, Let's Encrypt is widely trusted and its certificates are recognized by all major web browsers, ensuring broad compatibility and trustworthiness.
Are there any limitations to Let's Encrypt certificates?
Let's Encrypt certificates are Domain Validated (DV), which is sufficient for the vast majority of websites, blogs, and stores. However, they do not offer Extended Validation (EV)—the "Green Bar" assurance—or Organization Validation (OV). If your enterprise requires an EV certificate for specific compliance reasons, you will need to purchase one from a different provider and import it.
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