Cloud Virtual Private Servers

A Virtual Private Server (VPS) is a virtualized environment hosted on a shared physical server that functions exactly like a dedicated machine. It is called "Virtual" because the hardware is partitioned via a hypervisor, and "Dedicated" (or Private) because your resources (CPU, RAM, Disk) and Operating System are completely isolated from other users. You may hear terms like VDS (Virtual Dedicated Server) or VM (Virtual Machine); effectively, these all refer to the same technology. We use the term VPS to emphasize the balance between the affordability of shared hosting and the power of a dedicated server.

In unmanaged VPS hosting, you are provided with full administrative control over your virtual server, making you responsible for tasks like OS updates, security patching, and software installations. In contrast, managed VPS hosting includes these responsibilities being handled by the provider. Our VPS hosting is unmanaged (Self-managed), granting you full root access (for Linux) or full administrator access (for Windows) to your server. This gives you complete control over your operating system, software installations, configurations, and security within your VPS environment. For any questions about managing your VPS, our support team can provide guidance on infrastructure-related queries.

You can run a wide range of modern operating systems on your VPS. For the most up-to-date list of supported Windows and Linux distributions, please refer to our VPS product pages.

We do not support uploading custom ISO files or mounting external installation media. However, you can switch your Operating System at any time using the "Re-image" tool located in the Recovery tab of the control panel. We provide a wide range of popular Windows and Linux templates to choose from.

Our VPS plans come with the selected operating system installed. Depending on the OS and specific plan, certain common components might be pre-configured. For example, some Linux distributions may include Webmin, and certain Windows Server versions may come with IIS (Internet Information Services) or Microsoft SQL Server (if chosen as part of your plan or during setup). Please check the details on our product pages for specific plan inclusions.

Yes, our VPS plans offer various customization options. You can choose your preferred operating system and tailor resource allocations (CPU, RAM, storage, bandwidth) through our management portal. For more granular control, you can configure a Custom VPS. If you have unique customization needs, our support team is available to assist in finding the best solution for you.

The only limits are the physical parameters of the server (disk space, memory, processor power, and network bandwidth). You can host websites, services, and databases; use it for trading, intensive calculations, gaming servers, proxy solutions, VOIP gateways, etc. With full root/administrator access to your VPS, you have the freedom to install virtually any compatible software or application that meets your requirements, including web servers, databases, development tools, and more. However, activities like spamming, phishing, or any crime under US law are prohibited. For clarity on prohibited activities and content, please refer to our terms of service, our Restrictions on Applications section within our Universal Terms of Service Agreement and Hosting Service Agreement. If you are unsure whether a specific application or activity is permitted, please contact our customer support team for clarification.

No, we do not directly support containerization technologies like Docker or Kubernetes. While you have full root/administrator access to install such software, our support team does not assist with its configuration, troubleshooting, or operation within your VPS. For advanced setup inquiries or troubleshooting specific to these technologies, you may need to consult community resources or external specialists.

You can manage your server using standard remote protocols: Remote Desktop (RDP) for Windows and SSH for Linux/Unix. Additionally, our control panel features a "Web Console" button on the server summary page. This opens a direct graphical connection to your server in a new browser window (acting like a physical monitor), allowing you to access the system even if it is disconnected from the internet or if the firewall is blocking standard remote access.

We provide our own proprietary, web-based control panel designed for managing your VPS infrastructure (Power, Recovery, Web Console, Re-imaging, and Billing). We do not provide or sell licenses for third-party control panels like cPanel, Plesk, or DirectAdmin. However, since you have full root/administrator access, you are free to purchase a license directly from those vendors and install any control panel you wish onto your server.

Our VPS infrastructure is built on high-quality, branded enterprise-grade hardware to ensure optimal performance and reliability. This includes powerful Intel Xeon and AMD Epyc processors and server-grade RAM. Our storage system is based on enterprise-grade NVMe SSDs and SAS HDDs in a RAID configuration. For more in-depth hardware specifications, our support team is happy to provide details.

Disk space is dedicated but shared among virtual servers without overprovisioning. Memory is dedicated without overlap, and each server has its allocated physical memory. The processor is shared as well. Overall, our system ensures that the availability of virtual CPUs is always optimal for all virtual servers.

Yes, each VPS plan comes with a dedicated IP address. Additional IP addresses are also available if your specific needs require them. Both IPv4 and IPv6 addresses are fully supported across our VPS plans. For inquiries about additional IP addresses or specific IP configurations, our support team is ready to assist.

Yes, we do provide basic DNS records management, granted you point your domain name to our name servers.

No, there are no filters. All ports and protocols are open.

We're committed to providing highly reliable VPS hosting, backed by a 99.9% uptime guarantee. This guarantee applies to available time per month, with specific conditions and exclusions detailed in our Service Uptime Guarantee policy . For example, it doesn't apply to interruptions caused by scheduled maintenance, your custom scripting, or factors beyond our reasonable control.

Our VPS hosting infrastructure is strategically located in several key regions to provide optimal performance and reliability. You can choose from our data centers in the Central and Eastern USA (Charlotte, NC, and Kansas City, MO) and Central Europe (Prague, Czech Republic). We're also actively expanding our global presence, with upcoming locations including the Western USA (Seattle area), Central India, and Malaysia. During the setup of your VPS, you can select your preferred server location based on your target audience or opt for automatic selection by our system; choosing a location closer to your users can significantly improve performance by reducing latency and speeding up website loading times.

Our multi-layered security (including robust firewalls, sophisticated DDoS protection, regular security patches, and stringent access control mechanisms) protects our VPS environment. You are responsible for securing your own applications.

We perform automatic daily system snapshots of your server and retain them for 7 days. These are intended for disaster recovery (restoring the whole server to a previous state). This is not a file-level backup service; you cannot browse and pick individual files to restore. To request a full server rollback to a specific date within the last week, please contact our support team. We strongly advise keeping your own separate off-site backups for critical data.

We're committed to high standards of data protection and adhere to major compliance regulations relevant to our services and data center locations, such as GDPR. Our data centers and operational processes are designed to meet these rigorous compliance frameworks. However, while we adhere to general data protection principles, our standard VPS hosting services are not certified for PCI or HIPAA compliance. If you have specific compliance requirements such as PCI or HIPAA, please contact our support team to discuss potential solutions or whether our services can meet your specific needs.

Our VPS hosting plans are designed to be competitive and transparent. Pricing is determined by the specific resources you select for your virtual server, including CPU cores, RAM allocation, storage capacity, and bandwidth allowance. You can be confident in our transparent billing practices, with no hidden fees. If you require additional resources beyond your initial plan, they can typically be added at a prorated cost. Prices and fees are subject to change as outlined in our Universal Terms of Service Agreement. For detailed pricing inquiries or to discuss a custom quote, don't hesitate to contact our support team.

We want you to feel confident in your choice of our VPS services. Therefore, we offer a 60-day money-back guarantee for your first plan purchased in the same category, applicable within 60 days from the transaction date. This allows you to thoroughly test our hosting environment risk-free. Please review our full Refund Policy for specific eligibility and restrictions, as recurring subscriptions, trials, and services with completed IT requests are not eligible. A 7-day trial period is also available for a small fee.

We offer flexible billing cycles, including monthly, quarterly, semi-annually, annually, biennially, and triennially, with discounts often applied for longer terms. Payment methods accepted include major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and cryptocurrency. All transactions are secured with industry-standard encryption.

You can typically initiate the cancellation request through our control panel. Please ensure you review your current billing cycle and our Refund Policy for any applicable terms regarding cancellations. We recommend backing up any critical data off your server before initiating a cancellation, as your content will be removed upon service termination. For any questions about the cancellation process or refund eligibility, our support team is ready to assist.